Ensure that you have all components you need to get started.
- Headset.
- Power adapter.
- Base Unit.
- (GN Ellipse family & CA40 only) Remote battery pack.
- Connection cable to go from the base unit to your telephone (& applicable) Remote answering device (Hookswitch) with connecting cable

Firstly we need to get things working so follow these steps to make a successful initial connection:
- Take hold of the base unit. After plugging in your power adapter to an available socket, plug the power adapter into the base station power port.

- Now unplug your telephone& your telephone and connect the now free end of the handset cable into your base station. The correct port is signified by a handset symbol on it& on the base station itself.

- Next take the & situated (not the handset symbol on it& have purchased an optional hookswitch ensure that this is correctly positioned on your telephone, as per the manufacturers recommended instructions, and that the cable linking it to your cordless base station is successfully plugged in.

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3) All DECT units require a full un-interrupted charge when first powered up after
being taken out of the box. There are two main reasons for this:

- Firstly a full charge without interruption allows the battery to get a good clean 1st charge to establish its capacity. This is best done overnight for a minimum of 12 hrs.

- Secondly you don&and therefore the full battery capacity is not being utilised. This will be irradicated if you complete the first full charge uninterrupted.

- The battery charging light may indicate that it is full within around 3 hours on it’s first charge, but the unit MUST NOT be used before the 12 hrs is up.

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Whilst every care is taken to pre-configue your products as best we can, sometimes we may not have enough information about your telephone system to set the unit up to 100% working order. In addition each telephone has it's own unique setting for functioning with it's own handset so some fine adjustment is more than likely to be needed.

Follow these straightforward guidelines to complete the set-up process and be on your wat to enjoying complete freedom!

1) Place your cordless headset on your head.

2) Open up a live telephone line. If you cannot hear a dial tone very well, check that your battery pack/headset receive volume control is adjusted correctly. If you still have no dial tone read through the connection steps once again. If you are having no joy call us to receive walk through advice.

3) Once dial tone is audible, adjust your receive volume to a confortable listening level. Again refer to manufacturers guide to appreciate where the listening volume control can be found.

4) if you experience echoing or 'feedback' noise you will need to adjust your telephones own volume setting to a medium level. Over amplification is the most common cause of this phenomenon.

5) Now you will need to call a colleague to adjust your transmit volume. That's how loud your caller hears you. Chat with a colleague as you would a customer to establish whether your listener can hear you. If they say you are too quiet, refer to your manufacturer handbook to locate the transmit volume control and adjust this setting until they are satisfied that you can be clearly heard.

That's it! If you are experiencing difficulties that have not been explained above, then please visit submit your question to send us your query. Please note full detail of your problem on the form and we will respond to you as quickly as we can. Failing that, you can contact us on our telephone number for a one to one walk through.

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